Call center employees

We use the latest technologies and tools to yield greater returns for you on your delinquent accounts.

Collection Tracking System

The Focused Group Inc. uses the technologically advanced CIMI Quikollect collection tracking system to schedule and carry out the collection activities on your accounts. Actions are automated, monitored and real-time.

Collections Management Website

Our secure website offers you access to view all referred accounts, view or print reports, post payments, enter/upload new accounts online, contact TFG representatives via secure email, and update accounts.

Predictive Dial Technology

Predictive dial technology greatly increases the contact rate by eliminating no answers and busy signals. Collection Specialists spend their phone time connected with your patients, resolving outstanding balances.

Electronic Capability of Accepting Accounts

Accounts may be placed in almost any format including secure dial-up, diskette, tape or encrypted email. The Focused Group Inc. will also accept accounts placed on paper.

Online Payment Processing

For added convenience, your patients can make their payments online. Online payment options include credit cards and ACH transactions over our 128-bit encrypted secure payment processing portal.

Toll Free Customer Service and Expanded Customer Service Hours

All letters mailed to your patients will include a toll free telephone number to reach our Customer Service Department to answer questions and provide collection assistance. Customer Service Representatives for Focused Recoveries Solutions are available Monday through Thursday from 8:00 a.m. to 7:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m. Customer Service Representatives for Focused Healthcare Strategies are available Monday through Friday from 8:00 a.m. to 5:00 p.m.

Check by Phone

Customer Service and Collection Specialists have the ability to accept check payments over the phone, thereby increasing the payment options immediately available to your patients.

Credit Cards Accepted

Unlike most of our competitors, TFG accepts and processes credit card payments in house. This eliminates your staff having to handle the credit card transactions generated by your collection agency.


By using the latest tools and techniques in the credit and billing industry, The Focused Group Inc. is able to provide cost-effective solutions that produce impressive results and help streamline the billing and collection process. For more information, please contact The Focused Group Inc. by calling 804-323-6746, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Contact Us

SALES: 804-327-7424 PHONE: 804-323-6746
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